We are currently shipping orders out Mondays through Wednesdays.
Shipments are typically received in 1-3 days from when they are fulfilled and 2-7 days from when the order is placed. An email confirmation will be sent with tracking to follow your delivery status.
All confirmed orders by Wednesday's at 12pm CST, will be shipped out to arrive by Friday evening the same week. Any orders placed after Wednesday at 12pm CST, will ship out the following Monday to arrive Wednesday.
TRANSIT TIMES EXPLAINED: We will only allow a package to be in transit for up to 3 consecutive business days as it is a frozen, perishable product. Depending on where you are located the order will be shipped UPS overnight, 2 Day or 3 Day ground.
SHIPPING PROVIDER: We ship via UPS for the most favorable pricing for our customers. We have had a great working relationship with UPS with a high success rate over the past decade.
SHIPPING RATES: All Orders over $150 will ship for free! Shipping Rates for all orders under $150 are determined based on your shipping destination and uses our negotiated shipping rates. Due to the perishable nature of our products, all orders outside our ground network must be upgraded to express shipping due to the amount of time they would be in transit with a max of 3-days in Transit. Shipping available only in the USA (including Alaska & Hawaii).
PERISHABLE PRODUCTS: Each order will be shipped in an insulated cooler, packed with dry ice. This ensures your order arrives fresh, cold, and safe. Our items are shipped frozen, ensuring they arrive to you at a safe temperature. It is possible that a portion of your order may not arrive completely frozen, especially when the weather is very warm. We suggest transferring the contents of your order to a refrigerator or freezer immediately upon receipt and at a minimum on the day of delivery.
Though we go to great measures to ensure it is not, if any of your order is warm to the touch, we suggest discarding that portion and giving us a call or email right away.
Please be prepared to submit any photo proof of damaged boxes and products as that will help us in our claims process.
We take food safety and shipping our products very seriously.
** To dispose of dry ice, place it in a well-ventilated area at room temperature; the remainder of the ice will sublimate away. Never dispose of dry ice in a trash can, chemical waste container or other garbage/waste can. The Dry Ice in your shipment may dissipate on arrival. So if you do not see any dry ice in your cooler, don't be alarmed! As long as your product is still frozen or extremely cold to the touch, the dry ice did it's job!
Please email us directly with any concerns.
You can reach us at firstname.lastname@example.org