Shipping policy
When you order from GoodLifeProteins.com, we guarantee:
EXCELLENT CONDITION
The contents of your order will arrive in excellent condition and either frozen or cold to the touch.
EXCEPTIONAL QUALITY
The Certified Piedmontese Beef you receive is source verified, real Nebraska beef from our Certified Piedmontese herds. Our program is 100% traceable from ranch to fork, and our progressive protocols ensure beef of the highest quality.
All other proteins are sourced from our trusted partners in the Midwest and USA. Our focus is always on quality, sustainability, and deliciousness.
ACCURACY
You’ll receive exactly what you ordered, both in selection and in size.Â
Shipping Policy
We are currently shipping orders out Mondays through Wednesdays.
Shipments are typically received in 1-3 days from when they are fulfilled and 2-7 days from when the order is placed. An email confirmation will be sent with tracking to follow your delivery status.Â
All confirmed orders by Wednesday's at 12pm CST, will be shipped out to arrive by Friday evening the same week. Any orders placed after Wednesday at 12pm CST, will ship out the following Monday to arrive Wednesday.
TRANSIT TIMES EXPLAINED:Â We will only allow a package to be in transit for up to 3 consecutive business days as it is a frozen, perishable product. Depending on where you are located the order will be shipped UPS overnight, 2 Day or 3 Day ground.
SHIPPING PROVIDER: We ship via UPS for the most favorable pricing for our customers. We have had a great working relationship with UPS with a high success rate over the past decade.
SHIPPING RATES:Â
We offer a negotiated rate of $30 for all shipments and $90 for overnight delivery.
Due to the perishable nature of our products, all orders outside our ground network must be upgraded to express shipping due to the amount of time they would be in transit with a max of 3-days in Transit. Shipping available only in the USA (including Alaska & Hawaii).
*Alaska and Hawaii are required to be shipped with overnight delivery in order to arrive within 2-3 days.
PERISHABLE PRODUCTS:Â Each order will be shipped in an insulated cooler, packed with dry ice. This ensures your order arrives fresh, cold, and safe. Our items are shipped frozen, ensuring they arrive to you at a safe temperature. It is possible that a portion of your order may not arrive completely frozen, especially when the weather is very warm. We suggest transferring the contents of your order to a refrigerator or freezer immediately upon receipt and at a minimum on the day of delivery.
Though we go to great measures to ensure it is not, if any of your order is warm to the touch, we suggest discarding that portion and giving us a call or email right away.
Please be prepared to submit any photo proof of damaged boxes and products as that will help us in our claims process.
We take food safety and shipping our products very seriously.
** To dispose of dry ice, place it in a well-ventilated area at room temperature; the remainder of the ice will sublimate away. Never dispose of dry ice in a trash can, chemical waste container or other garbage/waste can. The Dry Ice in your shipment may dissipate on arrival. So if you do not see any dry ice in your cooler, don't be alarmed! As long as your product is still frozen or extremely cold to the touch, the dry ice did its job!
Please email us directly with any concerns.
You can reach us at customerservice@goodlifeproteins.com
Shipping Insurance
We know shipping perishable items sounds stressful, but don’t worry, we have your back! All orders—excluding apparel, gift cards, and local deliveries—are now covered by Route Protection Services, courtesy of GoodLife Proteins. If your order of perishable items is damaged, lost, stolen, or delayed during the shipping process and arrives in poor condition, you can easily resolve the issue with Route.
If you need to file a claim on your order, please visit https://claims.route.com/ or use the Route App. Route will work with you to resolve the issue within 24 hours of your claim.
Your satisfaction is our mission. In the unlikely event of damage to your package that is not carrier related or if the product you receive does not meet your satisfaction, we ask that you please email customerservice@piedmontese.com within 48 hours of delivery.
To help us better understand the issue, please include your order number in the subject line and include detailed photos of the issue. We will happily review your order and offer an appropriate resolution, which may include replacement of the damaged/missing product, credit towards your next order, or a partial/full refund.
Contact customer service (800) 414–3487 anytime Monday through Friday, 8:00 A.M. to 5:00 P.M. CT or email us 24 hours a day, 7 days a week at customerservice@piedmontese.com.