The contents of your order will arrive in excellent condition and either frozen or cold to the touch.
The beef you receive is source verified, real Nebraska beef from our Certified Piedmontese herds. Our program is 100% traceable from ranch to fork, and our progressive protocols ensure beef of the highest quality.
You’ll receive exactly what you ordered, both in selection and in size.
We know shipping perishable items sounds stressful, but don’t worry, we have your back! We have shipped beef across the country for a number of years and use that expertise to ensure nearly all our deliveries arrive the way they should be. However, due to circumstances outside of our control, we know some things can happen and do offer coverage of your order should your shipment be damaged, lost, stolen, or delayed. All orders will include a small coverage fee through Route Protection Services, and if your order arrives in poor condition, you can easily resolve the issues with Route – hassle free! Should you decide to opt out of Route’s coverage and your order does arrive in poor condition, please reach out to our customer service team and we will do our best to make it right with you.
If you need to file a claim on your order, please visit https://claims.route.com/ or use the Route App. Route will work with you to resolve the issue within 24 hours of your claim.
Your satisfaction is our mission. In the unlikely event of damage to your package that is not carrier related or if the product you receive does not meet your satisfaction, we ask that you please email firstname.lastname@example.org within 48 hours of delivery.
To help us better understand the issue, please include your order number in the subject line and include detailed photos of the issue. We will happily review your order and offer an appropriate resolution, which may include replacement of the damaged/missing product, credit towards your next order, or a partial/full refund.
Contact customer service (800) 414–3487 anytime Monday through Friday, 8:00 A.M. to 5:00 P.M. CT or email us 24 hours a day, 7 days a week at email@example.com.